The pandemic has changed everything in the workplace. Now it is upto HR to evaluate and amend processes and practices to match the new normal, to weather all upheavals, and to do it in a way that continues to deliver a seamless and exceptional employee experience.
How do you do that? Kiran Menon spoke to Unilever's Sandeep Abraham and SHRM's Nishith Upadhyaya about
- How we can reassess the employee experience to suit remote and hybrid work
- Understanding those moments that matter as well as moments that frustrate your employees
- Understanding the role technology needs to play to deliver a personalized experience
Additional Resources
Cognitive Load: The bane of employee experience and how to overcome it
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